What is Sproutfore?
Sproutfore is an Online Farmers' Market that offers a wide range of fresh produce and quality supplies from your favourite farmers and specialty stores. We certify every merchant on Sproutfore by personally visit farms and factories, check licenses and certifications, so you can shop with a peace of mind.
Your Sproutfore order is placed directly to the local farmers and specialty stores. By sourcing food locally, we reduce food spoilage and storage time, giving you the freshness you deserve. All products are freshly prepared by our merchants and collected by our well-trained Logistic Partners on the day of delivery.
What are Loyalty Points?
Unlike other loyalty programs where you need to pay an annual membership fee to enjoy rebates, all Sproutfore users automatically enjoy 2% rebate when they spend on Sproutfore. You will earn 1 Loyalty Point for every S$1.00 you spend which you can use to offset your next purchase.
What are Sensitive Items?
Items marked with Sensitive tag are highly perishable items that will be delivered separately from the rest of your items and will be scheduled to reach between 12pm to 3pm. Sproutfore do not hold inventory. Our Logistic Partners collect Sensitive Items such as fresh meat and seafood directly from the market and delivery straight to your doorstep.
What if an item is out of stock?
Sproutfore do not hold any inventory. We strive to get the freshest products from your favourite farmers and specialty stores. Sometimes we find out an item is out of stock only when our Logistic Partners are collecting from the merchants. In the event that your item is not available, we may refund you or choose a replacement similar in price, quality and quantity to your original choice.
What is Location Fee?
Sproutfore Logistic Partners collects and delivers fresh produce and quality supplies from your favourite farmers and specialty stores to your doorstep. They are there every step of the way to ensure your products are prepared and delivered properly. A small Location Fee is charged for each merchant they collect from for their expertise and continuous work to improve the service they offer you.
For more information about Location Fee, please see our Delivery Policy.
How to schedule?
Do not stockpile your products in fridge. Sproutfore Schedule System allows you to get products just in time.
Add items that you need regularly to your shopping cart.
Select how often you would like to receive your items.
Checkout and Sproutfore will delivery your scheduled items to you.
How do we store payment information?
No credit card or debit card information is ever stored with Sproutfore. We use Stripe Payment Gateway, one of the most secure and reputable payment processor which comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
How Sproutfore protects your personal data?
Sproutfore takes security and privacy very seriously. We do not store your password in plain text. A cryptographic salt is added to your password and encrypted with a cryptographic hash function before storing on our database to prevent it being read from the system.
Sproutfore ensures compliance of Personal Data Protection Act (PDPA) when handling your personal data. We keep personal data in our possession secure from unauthorised access, modification, disclosure, use and copying. We will only use or disclose personal data for the purposes defined in our Terms & Policies.
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